Refund policy
💸 REFUND POLICY — PuzzleMyPet.net
Last updated: November 23, 2025
Because PuzzleMyPet creates custom, made-to-order artwork and products using your uploaded photos, all sales are considered final once an order is placed.
However — we absolutely want you to LOVE your custom item, so here’s how we handle issues:
✔️1. Custom Product Policy (Non-Refundable)
All custom items (puzzles, paint-by-numbers, watch bands, canvas prints, posters, add-ons, etc.) are personalized with your pet’s photo.
Because they are made specifically for you, these items are:
Not eligible for refunds, returns, or cancellations.
🛠️2. If There’s a Problem With Your Order
If your order arrives:
- damaged,
- defective,
- printed incorrectly,
- or the artwork does not match the proof we created…..
we will remake and resend your product at no cost to you.
You must notify us within 7 days of delivery, including photos of the issue.
📤 3. File Upload Requirements
You are responsible for uploading a clear photo that meets our quality guidelines.
If the uploaded image is too low-resolution or incompatible, we will contact you before starting the artwork.
Children’s Photos:
If your uploaded image includes a child, we will only create a cartoon-style version for privacy reasons.
This does not qualify as a product defect.
⏳ 4. Order Changes
Because custom work begins shortly after you place an order, we cannot guarantee changes or cancellations once your artwork has started.
📦 5. Lost or Undelivered Packages
If a package is lost in transit, we will investigate with the carrier and replace the order if it is confirmed lost.
💬 Questions?
Contact us at:
hello@PuzzleMyPet.net
We’re here to help and want your experience with PuzzleMyPet to be amazing from start to finish! 🐾💖